Returns & Exchanges

Returns

ALL return requests MUST be submitted through our Return Request Form here, and return packages post marked within 30 days from purchase date. 
  1. Products NOT eligible for return, exchange, or refund include:
  • FREE/Giveaway/Contest products
  • Gift cards
  • Items marked "FINAL SALE"
  1. Return items must be in the same condition you received:
  • Unworn
  • Unwashed
  • Tags still on garments (if applicable)
  • Free from foreign smells (ie: tobacco, pet, perfumes)
  • Free from pet hair/dander, etc
  • Folded nicely (not rolled or crumpled)                                                             
  • Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.

Customer is responsible for return shipping costs. We do not offer return labels.

If you return an order without following the above procedure for a ‘return request’, your order may not be eligible for a refund. Please be sure to review the entire returns pages before sending a return.

Items returned that are ineligible for refund, will not be refunded or shipped back to customer but will be donated to charity.

Returns will not be eligible for refund after 30 days from the date of your purchase. 


Exchanges

We do not offer exchanges. If you decide you do not want the item or size you purchased, you will need to follow the ‘return request’ procedure stated above.


Order Discrepancy

If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at support@bethennyscause.org, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items at no cost to you.

Defective Items Received

If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at support@bethennyscause.org with subject “Item was received ‘defective’”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.

Please DO NOT send defective items as a return. This will delay the process greatly. 

  

Cancel Order

Due to our quick order processing on select items, orders cannot be canceled once they have been submitted.
You may ‘attempt’ to cancel an order within 12 hours of placing the order. Please be aware that if the warehouse has started processing the order for shipping, it cannot be canceled.

To cancel an order before processing, you must send an email immediately after placing your order to customer support at support@bethennyscause.org, with the subject line “Cancel Order”.


Order Edits

Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, you must submit notice to customer support immediately after placing the order at support@bethennyscause.org.
If the order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.

It is the customer’s responsibility to make sure that data entered on an order is correct before submitting order. BethennysCause.org is not responsible to replace orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by customer placing the order.

  

Refunds

Refunds will be processed via the original form of payment from your purchase.

Original shipping and handling costs on an order are not eligible for refund.

Cash on delivery (COD) will not be accepted.

Refunds may take up to 10 business days to process once a return has been received and approved by the warehouse returns department.

Should you have any questions or concerns, we are here to help! Please email us at support@bethennyscause.org. Or you may call us at 888-909-1883. Our office hours are Mon - Fri, 9:00am - 5:00pm PST. 

PLEASE NOTE: all issues for any of the above listed MUST be submitted through our BethennysCause Return Request Form or send an email to customer support at support@bethennyscause.org.

Packages that are ‘Returned To Sender’ with ‘unsuccessful delivery’ due to address submitted by customer, will be processed as a return. We do not re-attempt shipping nor do we refund shipping.

Packages that are ‘Refused’ will be processed as a return. We do not re-attempt shipping nor do we refund shipping.

 

Lost/Stolen Packages

If your tracking order status shows "Delivered" and you did not receive your order, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. 

BethennysCause.org is not responsible for lost or stolen packages once order has been delivered.

To follow up with the USPS, visit:

https://www.usps.com/help/missing-mail.htm

To follow up with FedEx, visit:

https://www.fedex.com/en-us/customer-support/claims.html

To follow up with the UPS, visit:

https://www.ups.com/us/en/help-center/claims-support.page

To follow up with the DHL, visit:

http://www.dhl-usa.com/en/express/resource_center/claims.html

 

Sizing Chart - Leggings


Leggings

Outer Leg Inner Leg Hips Waist
CM Inches CM Inches CM Inches CM Inches
S 92cm 36" 69cm 27" 67-80cm
26-31"
54-74cm
21-29"
M 93cm 37" 70cm 27" 73-92cm
29-36"
58-84cm
23-33"
L 93cm 37" 70cm 27" 75-96cm
30-38"
63-88cm
24-35"
XL 96cm 38" 71cm 28" 76-102cm
30-40"
65-92cm
26-36"
2XL 96cm 38" 72cm 28" 84-112cm
33-44"
69-100cm
27-39"
3XL 98cm 39" 72cm 28" 100-128cm
39-50"
73-115cm
29-45"
4XL 98cm 39" 76cm 30" 112-140cm
44-55"
88-128cm
34-50"
5XL 98cm 39" 76cm 30" 117-145cm
46-57"
90-136cm
35-54"

 

Measuring For Leggings

Outer Leg: Measure from the bottom of your ankle to your waist area.

Inseam: Measure from your crotch to the bottom of your leg. Be aware that the inseam measurements are based on a regular inseam.

Hip: Stand with feet together and measure around the fullest point of the hip, keeping the tape parallel to the floor.

• Waist: Measure around the narrowest part of the waist, keeping the tape horizontal.

If you are between two sizes, we recommend going a size up. If the measurement of your hip and waist are different, select the size that matches your hip measurement.